Terms of Service

About these terms

These terms apply to every order of leads from Norte Leads LLC ("Norte Leads", "we", "us"), a Wyoming limited liability company. "You" means the business placing the order. Each order is set out in an order form that states the per-lead price, quantity, daily cap and delivery method. The order form and these terms together are the agreement between us. If they conflict, the order form wins.

You accept these terms by signing an order form or paying an invoice. Our services are for businesses only, and the person accepting must be authorized to bind the business.

Definitions

• Lead: a carrier's submission through our carrier-facing brand, containing the fields listed on our lead standards page.
• Order: the leads bought under one order form. The minimum order is 25 leads.

Pricing and payment

• The per-lead price is stated in your order form.
• We invoice each order in full, payable by ACH or wire, and delivery starts once the invoice is paid.
• The price of an order is fixed once it's paid. We may change the per-lead price for future orders with 30 days' written notice.
• Prices exclude any applicable taxes, which are your responsibility.
• If a payment is reversed or charged back, we may suspend delivery, and the price of leads already delivered under that order becomes due immediately.

Delivery

• We deliver each lead in real time, after it qualifies, by webhook to your CRM, by email or by spreadsheet, as agreed in your order form.
• We respect your daily cap. Any time estimate for filling an order is an estimate, not a guarantee. Fill time depends on your order size, your daily cap and carrier demand.
• You're responsible for keeping your delivery endpoint working. Leads sent to the endpoint or address you gave us count as delivered.

Pausing, stopping and refunds

You can pause delivery of any order at any time by emailing sales@norteleads.com, and resume later. Undelivered leads stay on your account.

First order only: you can stop your first order at any time after its first 25 leads have been delivered, and we refund the price of every lead you haven't received. For example, if you order 50 leads and stop after 25, we refund 25. Leads already sent to your delivery endpoint count as delivered.

All later orders are final and non-refundable, with two exceptions that apply to any order. If we end an order before it's filled, or if we haven't filled an order within 90 days of payment and you ask us to end it, we refund the price of the leads you haven't received. The 90 days don't include time the order was paused at your request, and the second exception doesn't apply if your daily cap was too low to fill the order in that time.

We pay refunds within 10 business days, by the method you paid.

Exclusivity

Each lead is sold to one factoring company only. We will never sell or provide it to another factoring company. Exclusivity applies to factoring only: we keep all other rights to the lead information, including using it or sharing it with third parties for products and services unrelated to factoring, as permitted by law and the carrier's consent. These terms don't give you exclusive rights to the carrier for any other purpose, or limit the carrier's right to work with any other company.

If the same carrier submits again through our carrier-facing brand more than 90 days after an earlier submission, that new submission is a new lead and may go to another factoring company.

Replacements

• What qualifies: a lead whose phone number is disconnected or belongs to someone else, or whose email address bounces.
• What doesn't: a carrier who doesn't answer or isn't interested, self-reported details that turn out to be inaccurate, or a carrier already in your records from another source.
• How to claim: email sales@norteleads.com with the lead's ID and the reason, within 72 hours of delivery.
• Turnaround: we replace valid claims with the next qualifying lead.

Replacement is your only remedy for a lead that doesn't meet our lead standards.

What we verify, and what we don't

We verify each lead's phone number by SMS code and validate its email address. We don't collect MC or DOT numbers, verify authority status, or check the accuracy of self-reported details such as fleet size, factoring status or timeline. We don't guarantee that any lead will respond to you, become a client or produce any amount of business.

Consent records

We keep a record of each carrier's consent, including the submission timestamp and the notice shown. We'll provide it for any lead you've bought on request.

Your responsibilities

• Use leads only to offer your own factoring services to that carrier.
• Don't resell, share, rent or transfer leads to anyone else.
• Comply with all laws that apply to your outreach, including the Telephone Consumer Protection Act, the Telemarketing Sales Rule, CAN-SPAM, do-not-call rules and state telemarketing and privacy laws.
• Honor every opt-out promptly, and tell us when a carrier asks not to be contacted.
• Keep lead data secure, and delete it when you no longer need it for these purposes.

Disclaimer

Apart from what these terms expressly state, leads and our services are provided "as is", and we disclaim all other warranties, including implied warranties of merchantability and fitness for a particular purpose.

Limitation of liability

Our total liability for any claim relating to an order is limited to the amount you paid for that order. Neither of us is liable for indirect, incidental, special or consequential damages, or for lost profits or lost business, even if told they were possible.

Indemnity

You'll defend and indemnify Norte Leads against claims, fines and costs arising from your use of leads, including your calls, texts and emails to carriers, or your breach of these terms.

Ending the relationship

Either of us can stop future orders at any time. We may suspend delivery if you breach these terms, including the responsibilities above. Sections on exclusivity, your responsibilities, the disclaimer, limitation of liability, indemnity, governing law and general terms continue after an order ends.

Governing law

These terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Wyoming, and both of us consent to their jurisdiction.

Changes to these terms

We may update these terms. Changes apply to orders placed after the date at the top of this page. Orders already paid stay under the terms that applied when they were placed.

General terms

• Entire agreement: these terms and your order forms are the entire agreement between us about leads, and replace any earlier proposals or discussions.
• Severability: if any part of these terms is found unenforceable, the rest stays in effect.
• No waiver: if either of us doesn't enforce a term right away, it can still enforce it later.
• Assignment: you may not transfer this agreement without our written consent. We may transfer it as part of a sale, merger or reorganization of our business.
• Notices: notices under these terms are sent by email, to sales@norteleads.com for us and to the email address in your order form for you.
• Events outside our control: neither of us is responsible for delays or failures caused by events outside reasonable control, such as outages or restrictions on the advertising platforms we rely on. This doesn't affect your right to a refund of leads you haven't received.

Contact

Norte Leads LLC, 30 N Gould St, Sheridan, WY 82801
sales@norteleads.com